Will my sessions be covered?

Many employers with extended health plans offer counselling coverage. Check with your insurance provider / employer to determine what benefits are covered. After every session, I will be providing you with an invoice with my registration number for reimbursement submission (where applicable).

How long are the sessions?

You can choose between 1 hour or 1.5 hours in length. We can review what will be most beneficial to you during the initial consultation

Is what I share with you kept confidential?

Information shared in a counselling relationship is confidential however, there are areas where this confidentiality is limited

EXEPTIONS TO CONFIDENTIALITY

•  Your counsellor may consult with other counselling professionals to provide the best possible care for you.  These consultations are for strictly professional and training purposes.  Your identity will never be disclosed in these consultations.

•  If you express any clear evidence of imminent danger of harm to yourself and/or others, a counsellor is legally required to report this information to the local authorities.

• A court order, such as a subpoena issued by a judge, may require a release of information contained in client records and/or require a counsellor to testify in a court hearing.

• You have given written permission to share confidential information with another person, such as a family member, friend or medical practitioner.

Do you have a sliding scale work?

Yes, my goal is to offer support to anyone in need. I review all sliding scale requests on an individual basis.

What is your cancellation policy?

48-hour notice is required to cancel or reschedule an appointment.

 Should you need to cancel or reschedule your appointment, you may leave a confidential voice or text message, 24 hours a day, seven days a week at 

(604) 417-0411 or send an email to adrienne.foster@telus.net

 As this time has been especially allotted to you; you will be required to provide full payment on any appointments where there has been a:

• Failure to provide notice of cancellation

• Failure to provide notice to reschedule an appointment

• Tardiness exceeds 20mins

Your timely cooperation is greatly appreciated and allows me to accommodate another client in this timeslot.